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Eight noises, and what each one usually is

Pick the one that sounds closest. You get what it usually turns out to be, whether to switch the system off before anybody arrives, and how quickly it needs looking at.

Before the list

If you can smell gas, or a carbon monoxide alarm is sounding, none of this applies. Get everybody out of the building and call 911 and your gas utility’s emergency line from outside. They arrive faster than any contractor and they do not charge you for a false alarm. Ring us afterwards.

A bang or a boom when the heat starts

Switch it off
What it usually is

Delayed ignition. Gas is entering the burner and not lighting straight away, so a small amount builds up and then catches all at once. The usual causes are dirty or misaligned burners, a weak igniter, a partly blocked flue, or gas pressure that is not right.

Why it is the one we flag

It is the noise most often described to us as “it has always done that”, and it is the one least worth living with. It tends to get worse rather than better, and the force of it can damage the heat exchanger — which turns an ordinary repair into a replacement.

What to do

Turn the heating off at the thermostat and at the service switch beside the appliance, and ring somebody. This is not usually an emergency — it is a same-week job, not a middle-of-the-night one — but it should not run in the meantime.

Grinding, scraping or metal on metal

Switch it off
What it usually is

A blower motor bearing that has run dry, or a fan wheel that has shifted and is touching its housing. On an older unit with a belt drive it can also be a pulley that has worked loose on the shaft.

Why it matters now

A dry bearing is a part. A seized motor that has been run to destruction is a bigger part, and it can take the control board with it. The difference between those two outcomes is usually a few hours of running.

What to do

Switch it off and ring. If it is winter and the house is getting cold, say so on the phone — there is sometimes a way to run it briefly and safely while you wait, and that is a decision for whoever is coming rather than a rule we can print.

A screech or a squeal

Soon
What it usually is

On a belt-driven blower, the belt — glazed, loose, or misaligned with its pulleys. On a direct-drive motor, a bearing at an earlier stage than the grinding above. On an outdoor unit in summer, occasionally the compressor under high head pressure, which is a different and more serious conversation.

The useful detail

Note when it happens. Only at start-up usually means a belt or a bearing under load. All the way through the cycle points elsewhere. That one detail on the phone changes what comes on the van.

What to do

It can run for now. Book it rather than ignoring it — a belt that goes on a January night means no airflow, and no airflow on a furnace means it heats, trips and locks out.

Clicking that repeats, then nothing happens

Soon — and stop cycling it
What it usually is

The appliance trying to light and failing. On most modern furnaces it tries three times and then locks out. A weak or cracked igniter, a dirty flame sensor, a pressure switch that is not closing, or a blocked condensate line on a high-efficiency unit are all common and all inexpensive.

One thing worth knowing

The flame sensor is a thin metal rod that gets a film on it over a season. Cleaning it is a small job and it is behind a large share of these calls. It is not something to attempt yourself — it sits in the burner compartment beside live gas — but it is worth knowing the repair is usually small.

What to do

Resist resetting it over and over. Each cycle sends gas to a burner that is not lighting, and repeated attempts are the one way to turn a cheap fault into a real one. Switch it off and book it.

A hum or a buzz with no air moving

Soon
What it usually is

In summer, on an outdoor unit, this is very often a failed run capacitor — the compressor is trying to start and cannot. It is one of the cheapest parts on the system and one of the most common failures. On an indoor unit it can be a contactor, a transformer or a seized motor.

Why not to leave it

A motor drawing current and not turning gets hot. Left humming for a long stretch it can go from a capacitor job to a compressor job, and those are not remotely the same price.

What to do

Switch the cooling off at the thermostat and ring. Do not open the outdoor unit — a capacitor holds a charge after the power is off, and that is the whole reason this is not a home repair.

Rattling that changes when you touch the ductwork

It can wait
What it usually is

A panel that is not seated, a screw missing from a duct joint, a hanger that has worked loose, or sheet metal flexing as the system pressurises. If pressing on the duct or the cabinet changes the noise, that is what it is.

The one exception

If the rattle is inside the blower compartment and does not change when you press on anything, that is more likely to be debris in the fan wheel or a balance weight that has come off — and that belongs with the grinding answer rather than this one.

What to do

Nothing urgent. Mention it at the next service and it gets sorted in ten minutes. It is worth saying out loud that this one does not need a call-out on its own, because it is the noise people most often pay to have looked at in isolation.

A whistle or a roar from the vents

It can wait — but it is telling you something
What it usually is

Air moving too fast through too small an opening. A blocked filter, a return that is undersized for the system, closed or blocked registers, or a duct that was always too tight for the airflow it carries.

Why it is worth a measurement

It is the audible symptom of high static pressure, and high static pressure shortens the life of the blower, worsens every comfort complaint in the house, and stops any replacement equipment from performing. It is the noise most likely to be connected to a problem you have already accepted as normal.

What to do

Check the filter first — that is a genuine home fix and it is free. If it persists with a clean filter, it is worth having the static pressure measured rather than living with it.

Banging, gurgling or hissing pipes

Depends — and some of it is normal
On hot water heating

Gurgling is usually air in the system, and bleeding it is a small job. Banging as the system heats up is often pipes expanding against a joist or a clip — annoying, harmless, and fixable. Persistent air that comes back within weeks is a different matter: something is drawing it in, and that is worth finding.

On steam heating

Hissing from a radiator vent while the system is filling is normal and expected — that is the vent doing its job. Hammering is not. It usually means water sitting where steam needs to travel, from a radiator or a pipe that has lost its pitch, and it is worth correcting because it is hard on the system.

What to do

Tell us which system you have and when the noise happens — filling, running, or shutting down. That single answer decides which of the above it is, and it is the one question we always have to ask.

What this page is not It is a way of describing a noise accurately before anybody drives out, not a diagnosis, and nothing on it asks you to open a cabinet, an outdoor unit or a panel. Two of the eight say switch it off, and those two are the ones worth acting on today.
On the phone

Three things that halve the call

When it happens

At start-up, all the way through, or on shutdown. It separates more faults than any other single answer.

Whether it is new

A noise that started last week and one that has been there for three years point in different directions, even when they sound identical.

And what you have already tried. If the filter has just been changed, or the system has been reset four times, that is useful rather than embarrassing — it rules things out before anybody arrives.